If the items are not in stock we will contact you as soon as possible.
Items will be dispatched once payment has been approved and the
delivery/billing address has been verified.
Free Delivery to all orders in the UK.
*International Delivery only on orders under 2kg - By Royal Mail International Signed For Delivery
Shipping costs for a product are based upon the weight of your item.
*Please be aware that your patience may be requested for those harder
to reach destinations, or due to unforeseen weather/traffic conditions.
Orders can be delivered to either a business or residential address.
To ensure your order reaches you safely a signature is required at the
delivery address in exchange for the order. Should the delivery address
be unattended at the time of delivery, a delivery card will be left in
the letterbox-advising customer to contact the shipping company to
arrange a time for the order to be delivered. Please note that we are
unable to deliver to PO Box addresses.
Cancellations and return Policy
If you wish to cancel your order:
(a) You can notify us by email to email@example.com
or call us on +44 (0) 1233 665522 before we have dispatched the goods
to you; or
(b) Where goods have already been dispatched to you, by returning
goods to us in accordance with the clause set out below.
You can return goods you have ordered from us if Merchandise is not
satisfactory or which does not correspond with its description or which
fails to comply with any other item implied by the sale of Goods Act
1979 on sale to a customer any time within 5 days of receipt for a full refund or exchange. The
costs of returning goods to us shall be borne by you and will only be
accepted if in the same condition as when the item(s) first left Cyto-Solutions Ltd.
Upon receipt of the goods we will give you a full refund of the
amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the event that the product has been used.
If not accompanied by a receipt: The Company may at its discretion
issue a merchandise credit for the lowest retail price for which the
merchandise was sold while it was last in the stock. We kindly remind
our customers that invoices and requests for Tax Free Refunds must be
made at the time of purchase. This is a statement of Policy only, which
may be changed at any time and does not affect your statutory rights.
Should a customer miss a delivery it is then the customers
responsibility to re-arrange delivery or alternatively to pick this item
up from an assigned collection point.
Once the customer has signed for the goods, this signifies that the
goods have been accepted and approved of by the customer. Cyto-Solutions Ltd
is no longer liable for any damages or claims against the item.
Cyto-Solutions reserves the right to change shipping delivery terms and
conditions at any time; this does not affect your statutory rights.
If you wish to enquire the status of your delivery please contact us
on +44 (0) 1233 665522 or email us at firstname.lastname@example.org
and we will be happy to help with your enquiry.